BitStarz Terms and Conditions

Welcome to BitStarz Online Casino. These Terms and Conditions govern your use of our website, our mobile services, and every game, bonus, and feature we make available to you. By creating an account, logging into BitStarz, or otherwise using our services, you confirm that you have read, understood, and agreed to be bound by these terms. We are Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and we operate BitStarz under license no. OGL/2024/165/0185 issued by the Curaçao Gaming Authority.

Who We Are and Our License

BitStarz Online Casino has been operating since 2014 and is licensed and regulated under the Curaçao Gaming Authority. We provide our services to players in eligible markets, including Canada, and we localize our platform in English, Russian, Chinese, and Japanese. We take our regulatory obligations seriously, and we are committed to operating a fair, transparent, and secure gambling environment for every player who joins bitstarz casino.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register with us. We do not accept players from the United States of America, the United Kingdom, France and its overseas territories, the Netherlands, Spain, and a number of other restricted countries listed in our full compliance documentation, covering both FIAT and cryptocurrency accounts. It is your responsibility to confirm that online gambling is legal where you reside before you register at bit starz casino. We reserve the right to verify your location and to close or suspend any account created in violation of these restrictions.

Account Registration and Security

To use our services, you must create a personal account through bitstarz login and provide accurate, current, and complete information. You agree to keep your login credentials confidential and to notify us immediately if you suspect unauthorized use of your account. We may request identity verification documents at any time, including before processing a withdrawal, and we may suspend your account until this verification is complete. Only one account per player, household, and device is permitted; we reserve the right to close duplicate accounts and void any related bonuses or winnings.

• We require accurate personal and payment details at registration
• We may ask for identity, address, and payment verification at any stage
• You are responsible for maintaining the confidentiality of your bitstarz casino login credentials
• We do not permit the transfer or sharing of accounts between individuals

Deposits, Withdrawals, and Currencies

We accept a wide range of currencies, including EUR, USD, CAD, AUD, NZD, JPY, NOK, and major cryptocurrencies such as BTC, ETH, LTC, USDT, and SOL. Minimum deposits start at CA$20 for standard payment methods and vary for cryptocurrency deposits, with all methods processed instantly and free of fees. To request your first payout, you must wager your deposit at least once, and withdrawals must be made using the same method used to deposit. We process the majority of withdrawal requests within minutes; bank transfers may take between three and ten banking days. For substantial wins, we may verify your account with the relevant game provider before releasing funds, and we reserve the right to pay significant winnings in monthly instalments.

Bonus Terms and Promotional Offers

We offer a range of promotions, including our Welcome Package of up to CA$2,000 or 5 BTC plus 180 free spins across your first four deposits. Every bitstarz bonus code and promotional offer we provide is subject to specific wagering requirements, typically 40x, and to game contribution rules that we publish alongside each promotion. We also run recurring offers such as our 50% Reload Monday, Wednesday Free Spins, Slot Wars, Table Wars, Bonuz Mania, and Jackpotz Mania, each with its own eligibility criteria and expiry period. Where we issue a bitstarz no deposit bonus or bitstarz promo code, maximum winnings are capped as stated in our promotional rules, and any amount above the applicable cap will be forfeited. We may require email or SMS verification before releasing any winnings generated from a no deposit bonus.

• All bonus funds carry wagering requirements, generally 40x unless stated otherwise
• We limit maximum bets while a bonus is active, and exceeding this limit may void your winnings
• Only one promotional offer may be active at a time, with Bonuz Mania as an exception
• We reserve the right to refuse, withdraw, or amend any bonus code, free spins offer, or promotion at our discretion
• Certain countries are not eligible for no deposit free spins or specific promotional offers, as outlined in our restricted markets policy

Games and Fair Play

We work with more than 68 studios to bring you over 5,600 games, including slots, live dealer tables, and our own BitStarz Originals titles such as Plinko, Mines, and Keno. We also feature bitstarz poker, blackjack, roulette, baccarat, and popular live game shows through providers such as Evolution and Ezugi. Every game on our platform uses certified random number generation, and we regularly audit our library to ensure fairness. We do not guarantee the availability of any specific game, jackpot, or table at all times, and technical issues may occasionally affect gameplay.

VIP Starz Club and Loyalty Rewards

Our VIP Starz Club is an invitation-only loyalty program. We review player accounts weekly and extend invitations based on deposit volume, wagering activity, and account longevity. VIP members receive enhanced cashback, unlimited bonus cashouts, dedicated support, and access to exclusive rewards. Cashback and reload bonuses within this program are granted at our discretion and are not a guaranteed entitlement.

Responsible Gaming

We are committed to promoting responsible gambling and provide tools such as deposit limits, session reminders, and self-exclusion options. If you feel your gambling activity is becoming problematic, we encourage you to contact our support team or a professional gambling support organization for assistance.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes, new features, or operational requirements. We will publish any revisions on this page, and continued use of bitstarz casino following such changes constitutes your acceptance of the updated terms. We recommend reviewing this page regularly.

Contact Us

If you have questions about these terms, your account, or any promotion, our support team is available 24/7 via live chat and email at support@bitstarz.com. We offer support in English, Russian, Chinese, and Japanese to assist players across our markets.