BitStarz Privacy Policy

At BitStarz Online Casino, we are committed to protecting your privacy and safeguarding your personal data. This privacy policy explains how we collect, use, store, and protect the information you provide when you visit our website, register an account, use the BitStarz casino app, or otherwise interact with our services. By using our platform, you agree to the practices described below. We encourage you to read this policy carefully before creating an account with us.

Who We Are

Our casino is operated by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. We hold a valid license issued by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. Since our launch in 2014, BitStarz casino has grown into one of the most recognized online casino real money destinations, and we take our responsibility to protect user data seriously at every stage of our operation.

Information We Collect

When you use BitStarz casino, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations. We collect the following types of data:

• We gather registration details such as your name, date of birth, email address, phone number, and country of residence when you sign up through BitStarz login
• We collect financial information related to deposits and withdrawals, including cryptocurrency wallet addresses and payment card details processed through our secure partners
• We track your gaming activity, including games played, wagers placed, and bonus usage such as any BitStarz bonus code or BitStarz promo code you redeem
• We record technical data such as your IP address, browser type, device information, and login timestamps when you access our BitStarz casino app or website
• We may collect communication records when you contact our customer support team via email or live chat

Information From Bonuses and Promotions

When you claim a bitstarz no deposit bonus, a bitstarz bonus code no deposit offer, or participate in campaigns like Bonuz Mania or Jackpotz Mania, we may collect additional verification data. This helps us confirm eligibility for offers such as the bitstarz 50 free spins no deposit promotion or the bitstarz no deposit bonus 100 free spins package, and ensures compliance with our responsible gaming standards.

How We Use Your Information

We use the data we collect for several important purposes. Our aim is always to deliver a secure, personalized, and enjoyable experience across our platform. We use your information to:

• We verify your identity and age to ensure you meet eligibility requirements before granting access to BitStarz casino real money games
• We process deposits and withdrawals securely through our supported payment and cryptocurrency methods
• We personalize your gaming experience, including tailored offers such as bitstarz free spins or bitstarz 30 free spins no deposit promotions
• We communicate with you regarding account updates, security alerts, and promotional offers, unless you opt out
• We monitor account activity to detect and prevent fraud, money laundering, or unauthorized access
• We maintain records required by our Curaçao Gaming Authority license and applicable financial regulations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and within our BitStarz casino app. Cookies allow us to remember your preferences, keep you logged in during your session, and analyze how visitors interact with our platform. Our cookies help us understand which games, such as our Slot Machines, Live Casino tables, or BitStarz Originals titles, are most popular among our players. You can manage or disable cookies through your browser settings, though doing so may limit certain website functionality.

Sharing of Your Information

We do not sell your personal data to third parties for marketing purposes. However, we may share your information in the following circumstances:

• We share data with payment processors and cryptocurrency processing partners, such as CoinsPaid, to facilitate deposits and withdrawals
• We share information with our software platform provider, SOFTSWISS, and game studios to operate and deliver our 5,624 available games
• We disclose data to regulatory authorities, including the Curaçao Gaming Authority, when required by law or licensing obligations
• We may share information with fraud prevention and identity verification services to protect our players and our platform
• We may disclose data to legal authorities in response to valid legal requests

Data Security

We employ industry-standard security measures, including encryption protocols and secure servers, to protect your personal and financial information from unauthorized access, alteration, or disclosure. Our BitStarz casino login system uses secure authentication procedures, and we regularly review our security infrastructure to address emerging threats. While we take extensive precautions, we cannot guarantee absolute security of data transmitted over the internet, and we encourage you to use strong, unique passwords for your account.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and regulatory obligations under our Curaçao Gaming Authority license. Even after account closure, we may retain certain records for a legally required period to satisfy anti-money laundering and audit requirements.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to:

• You may request access to the personal information we hold about you
• You may ask us to correct inaccurate or incomplete data
• You may request deletion of your data, subject to our legal retention obligations
• You may object to certain processing activities, including direct marketing
• You may withdraw consent for optional data processing at any time

To exercise any of these rights, please contact our support team at support@bitstarz.com. We aim to respond to all verified requests within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including but not limited to the United States of America, United Kingdom, France and its overseas territories, Spain, and several other jurisdictions listed in our terms and conditions. If you access BitStarz casino from a restricted location, we reserve the right to suspend your account and limit data processing accordingly.

Children's Privacy

Our platform is intended solely for individuals who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we become aware that we have collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

International Data Transfers

As we serve players across Canada and other markets, your data may be transferred and processed outside your country of residence, including in Curaçao where our operations are based. We take appropriate measures to ensure that any international transfer of your data complies with applicable data protection standards.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We encourage you to review this page regularly. Continued use of our services, including our bitstarz poker tables, slots, and live casino games, after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please reach out to our dedicated support team via email at support@bitstarz.com or through our live chat, available 24/7 in English, Russian, Chinese, and Japanese. We are here to assist you with any privacy-related inquiries regarding your BitStarz account.